FAQs

General Questions

Q1: What types of doors do you offer?

A: We offer a wide variety of doors including timber, glass, steel and other custom doors. We offer hinged, folding (bi-fold, multi-fold), sliding doors. Each type comes in different styles and finishes to suit your needs.

Q2: Do you provide custom door solutions?

A: Yes, we specialize in custom door solutions. Our team can help you design and build a door that fits your specific requirements.

Q3: What are the benefits of choosing timber doors?

A: Timber doors offer a natural aesthetic appeal and excellent insulation properties. They can be customized with various finishes and are durable when properly maintained.

Installation and Maintenance

Q4: Can I install the doors myself, or do I need professional installation?

A: While DIY installation is possible for those with experience, we recommend professional installation to ensure the door is fitted correctly and securely, maximizing its lifespan and performance.

Q5: How should I maintain my doors to ensure longevity?

A: Regular cleaning, lubricating hinges, and inspecting seals and weatherstripping are essential. Wooden doors may require periodic refinishing to protect against moisture and UV damage.

Q6: How do I measure my doorway for a new door?

A: Measure the height, width, and depth of the doorway, including the frame. Ensure you account for any trim or molding. For precise measurements, consider consulting a professional.

Frames and Materials

Q7: What materials are available for door frames?

A: We offer frames made from steel, wood, aluminum, and other composite materials.. Each material has its advantages, such as durability, maintenance requirements, and aesthetic options.

Q8: How do I choose the right frame for my door?

A: Consider factors like durability, maintenance, insulation properties, and compatibility with the door material and style. Wooden frames offer a classic look, aluminum and steel frames are durable. We can help you choose the right frame for your application.

Q9: Can I replace my door frame without replacing the door?

A: Yes, you can replace the door frame without replacing the door, provided the door is in good condition and the new frame is compatible with it.

Security and Features

Q10: What security features should I look for in a door?

A: Look for doors with robust locking mechanisms, reinforced frames, and high-quality materials. Smart locks and additional security features like peepholes or security screens can also enhance safety.

Q11: Are your doors energy-efficient?

A: Yes, our doors are designed to be energy-efficient, with options that include insulated cores and weatherstripping to prevent drafts and reduce energy costs.

Ordering and Support

Q12: How can I place an order?

A: You can place an order through our website, or by phone or email. Our team will guide you through the selection process and ensure you choose the best options for your needs.

Q13: What is the lead time for custom doors?

A: Lead times for custom doors vary depending on the complexity of the design and materials used. Typically, it ranges from 3 to 6 weeks. We will provide a more precise timeline once the order details are finalized.

Q14: Do you offer warranties on your doors and frames?

A: Yes, we offer warranties on all our products. The warranty period and terms vary depending on the product. Please refer to our warranty policy for detailed information.

Q15: Can I get assistance with choosing the right door for my home?

A: Absolutely. Our experts are available to help you select the perfect door based on your style preferences, security needs, and budget. Contact us for a consultation.